FAQ

How can I contact Imani Clothing?

Imani Clothing offers various methods of contact that include the following

  • Contact Form on the website
  • Phone: 513-800-0411
  • Email: ImaniClothingUSA@gmail.com
  • Engaging with us on our chat feature found on our website

How long does it take to process an order?

Orders can take approximately 2-3 business days for all domestic orders to be processed and shipped (weekends are not included).

What payment method does Imani Clothing take?

We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

What shipping method is used?

We ship our packages via USPS.   
How long will it take for domestic shipping?
  • USPS time frame for delivery in the U.S is approximately 3 business days, but we DO NOT guarantee 3-DAY delivery.

  • USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 5-7 business days.

  • We apologize, as we do not offer express shipping at this time. However, should your order exceed the amount of $75, it will be shipped via complimentary priority mail. We will do our best to ship your package to you as soon as possible

What is your international shipping policy?

  • International delivery time frame is approximately 15-25 business days (Holidays & Weekends Excluded).

  • All International Orders are Final Sale.

How much does shipping cost?

  • Domestic Shipping is $3.
  • Shipping to Canada and Mexico is $8.
  • Shipping to all other countries is $13.

How can I track my order?

Shipping confirmations including tracking numbers are emailed when orders have been shipped. 

What is your shipping cost?

Prices for low weight shipping are below:

  • Domestic Shipping is $3.
  • Shipping to Canada and Mexico is $8.
  • Shipping to all other countries is $13.

How do I apply a discount code to my order?

To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.

What is your return policy?

We gladly accept returns and exchanges within 14 days of shipping arrival date. To be eligible for a return, your item must be unused and in the same condition that you received it. 

All exchanges must be exchanged by the purchaser and the original order number must be provided, along with the reason for the refund or exchange. 

Please note: you will be responsible for all return shipping fees if you choose to return it to us unless the items are damaged, defective or incorrect upon arrival.